Refund policy

Since all of our products are perishable items we have a 1-day exchange policy, which means you have 1 day after receiving your item to request a exchange for the same item.

To be eligible for an exchange, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at sales@colectivoicaro.com. Please note that exchanges will need to be received at our physical address 1057 #1 Ave. Ponce de Leon Santurce PR 00907

You can always contact us for any return question at sales@colectivoicaro.com or call us at: (787) 398-1585

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items / Refunds

We encourage our customers to try the product before leaving the premises. Since all of our products are considered perishable, we will not be accepting any returns only exchanges, therefore no refunds will be made.